RDM Industrial Products, Inc. acknowledges the importance of protecting the privacy of the users of the RDM website. This statement explains what information we collect, how we use it, and the choices you have. Last updated: September 21, 2026.
Information you give us
When you request a quote, place an order, contact us, apply to become a dealer, or use the chat on our website, you provide information such as your name, company, email address, phone number, and shipping or billing address. We use it to prepare your quote, fulfill your order, respond to your request, and, if you have asked for them, send you product updates or other relevant information. We may store contact information for future reference. You can ask us to stop contacting you at any time using the contact page below.
Information collected automatically
Like most websites, ours uses cookies and similar technologies. Some are needed for the site to work (for example, to keep the items in your quote request cart). Others collect information such as your IP address, browser type, the pages you visit, the site that referred you, and how you interact with pages. This information is used to understand traffic patterns and improve the site.
Most web browsers accept cookies automatically. You can usually change your browser settings to display a warning before accepting a cookie or to refuse all cookies. If you disable cookies, some features of the site, including the quote request cart, may not work.
Analytics, advertising, and measurement
We use the following third-party services on our website. Each provider processes data under its own privacy policy.
- Google Analytics to measure how visitors use the site.
- Google Ads and Microsoft Advertising to advertise our products and to measure whether an advertisement led to a quote request. When you submit a quote request, we may share information you entered, such as your email address, phone number, name, and address, with Google in a hashed (scrambled) form so that Google can match the request to an advertisement you clicked, including on another device. Google does not receive your details in readable form. This is Google’s “enhanced conversions” feature.
- Microsoft Clarity, which records how visitors interact with pages (mouse movement, clicks, scrolling) to help us find and fix problems with the site. Form entries such as names and email addresses are masked in these recordings.
- Smartsupp, which provides the live chat on the site and stores the messages you send through it.
You can opt out of personalized advertising from Google at adssettings.google.com and from Microsoft at account.microsoft.com/privacy/ad-settings, and from many advertising networks at optout.aboutads.info. Google’s browser add-on at tools.google.com/dlpage/gaoptout prevents Google Analytics from collecting your data.
How we share information
We do not sell your personal information. We share it only with the service providers named above, with carriers and payment processors as needed to fulfill an order, and where required by law.
Links
This website may contain links to other sites. RDM Industrial Products, Inc. is not responsible for the privacy statements and practices of such other sites.
Your choices and contact
You may ask us what personal information we hold about you, ask us to correct or delete it, or ask to be removed from receiving further unsolicited material. If you have questions about this privacy statement, please contact us here or write to RDM Industrial Products, Inc., 2020 Traders Ridge Drive, Conroe, TX 77301.